Overview | People | Community Groups | Organisations | Local Business | Local Government
 Organisations need to engage their community to drive efficiency and continuous improvement and to ensure their products and services are produced and optimized with their community’s input. Staircase helps organisations to do this away from the 'private and personal' engagement that their members and customers share on networks such as Facebook and Twitter.
Effective engagement leads to positive behaviour change within communities. It also helps to reduce costs and gain greater reach throughout your community. By making Staircase a key, if not the primary, channel in your community support strategy, you will be better equipped to achieve your and your community’s goals.
Using Staircase, you can:
· Start or join a conversation with your community;
· Consult, involve and inform your community;
· Post news, events, blogs and polls;
· Add inbound and outbound RSS feeds;
· Create or join groups for your communities;
· Respond to reviews and comments about your organisation;
· Add your FAQ’s to Staircase, making them searchable and more accessible to your community;
· Use your Staircase page to automatically post to your Twitter and Facebook profiles;
· Give your community easy access to environmental reporting via integrated apps;
... and more!
 Whether you’re a local, regional, national or international organization, Staircase delivers collaborative advantage for you and your community. Our platform is a hub for community-based customer support and engagement, letting you share knowledge with staff and customers alike in a dynamic and scalable knowledge base. For even greater integration, you can also link your profile to your contact centre and back-office systems, providing your community with a common and open entry point to services and engagement with you and the rest of your community.
Search Staircase now to see if your org is already listed!
*Your community consists of your customers, residents, citizens, staff/employees, followers, etc.
 
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